Refund Policy

1. Overview

This Refund Policy explains how refunds are handled for purchases made on rickandcam.com. By placing an order, you agree to the terms below.

We want you to enjoy Rick & Cam products and will work to resolve any legitimate issues promptly.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

Damaged or defective items upon delivery
Orders lost in transit
Incorrect or incomplete items sent

Please note: Digital downloads (e.g., PDFs, eBooks, exclusive content) are generally non-refundable once accessed or downloaded.

3. Refund Request Procedure

To request a refund:

Contact us at [insert email] within 14 days of receiving your item.
Provide your order number and a description of the issue (include photos if the item is damaged).
We will assess your request and respond within 5 business days.

4. Returns of Physical Items

Approved returns must be sent in their original packaging if possible.
Customers are responsible for shipping costs unless the item was damaged or incorrectly sent.
Refunds will be processed once we receive the returned item and verify its condition.

5. Refund Method

Refunds will be issued via the same payment method used at checkout, unless another method is mutually agreed upon. Processing time may take 5–10 business days, depending on your bank or payment provider.

6. Non-Refundable Items

Opened digital downloads
Free giveaways or promotional items
Items damaged due to misuse, negligence, or accidents

7. Exchanges

We currently do not offer exchanges. If you receive a damaged or incorrect item, please request a refund and place a new order.

8. Shipping Issues

If a package is lost or significantly delayed, we will work with the courier to resolve the issue.
Refunds may be issued if the item cannot be recovered.