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Shipping Policy

1. Overview
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This Shipping Policy outlines how we process, package, and ship Rick & Cam products purchased from rickandcam.com. By placing an order, you agree to the terms outlined below.

We are committed to ensuring your items arrive safely and on time.

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2. Processing Time
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  • Orders are generally processed within 2–5 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Custom or pre-order items may require longer processing times, which will be communicated at purchase.

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3. Shipping Methods & Costs
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  • We ship across Australia using standard courier services (Australia Post or equivalent).

  • Shipping costs are calculated at checkout and vary depending on order weight and delivery location.

  • For special promotions or bundles, shipping costs may be reduced or free—these will be clearly noted at checkout.

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4. Estimated Delivery Times
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While we aim to deliver promptly, actual delivery times may vary depending on your location:

  • Major cities: 3–7 business days

  • Regional areas: 5–10 business days

  • Remote locations: up to 14 business days

Please note these are estimates; delivery times may be affected by carrier delays, weather, or public holidays.

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5. Tracking Your Order
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  • A tracking number will be provided via email once your order is dispatched.

  • You can use this tracking number to monitor your shipment on the courier’s website.

  • If you do not receive tracking information within 5 business days of order confirmation, contact us.

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6. Shipping Address
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  • Please ensure that your shipping address is accurate and complete.

  • We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.

  • If you notice an error after placing your order, contact us immediately—we may be able to update the address before dispatch.

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7. Lost, Damaged, or Delayed Shipments
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  • If your order is lost, damaged in transit, or significantly delayed, contact us as soon as possible.

  • We will work with the courier to resolve the issue and may replace or refund items at our discretion.

  • Please keep all packaging and damaged items for claims purposes.

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8. International Shipping
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  • At this time, we only ship within Australia.

  • We may expand to international shipping in the future. Any updates will be posted on the website and at checkout.

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9. Contact Information
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For questions about shipping, tracking, or issues with your order, contact us:

CALI Industries Pty Ltd
Email: rickandcam@caliindustries.com.au
 

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